Privacy Policy

Last updated: 2026-04-23

Cavinder Plumbing, Heating and Cooling ("Cavinder," "we," "us," or "our") operates cavindermechanical.com. This privacy policy explains what personal information we collect, how we use it, when we share it, and the choices you have about it.

Information We Collect

Information you provide directly

• Name, address, email, and phone number submitted through our contact forms
• Service requests, job details, and scheduling preferences
• Billing and payment information when you finance or pay for service (processed by our payment processors and lending partners, not stored on our servers)
• Correspondence you send us by email, text, or phone

Information collected automatically

• Browser type, device, operating system, and screen resolution
• IP address and approximate geographic location
• Pages viewed, referring URLs, and time spent on the site
• Analytics data collected through Google Tag Manager and Google Analytics
• Call-tracking data through CallRail (phone number routing and call source attribution)

Cookies and similar technologies

We use cookies for analytics, session management, and site functionality. You can disable cookies in your browser settings, though some site features may not work correctly without them.

How We Use Your Information

• Schedule and deliver the HVAC, plumbing, or commercial service you requested
• Respond to quote requests, emergency calls, and general inquiries
• Process financing applications through our partners Synchrony and Wisetack
• Submit utility rebates (NIPSCO, AEP Indiana Michigan Power) and manufacturer rebate paperwork on your behalf
• Send service reminders, maintenance agreement notices, and appointment confirmations
• Improve the website and our service offerings
• Comply with Indiana licensing, permit, and regulatory requirements

When We Share Information

We do not sell your personal information. We share it only in these situations:

• Service providers. Payment processors, financing partners (Synchrony, Wisetack), scheduling software, email providers, and call-tracking services that help us operate the business.
• Rebate and permit filings. Utilities, manufacturers, and local permitting authorities when you authorize us to submit paperwork on your behalf.
• Legal requirements. When required by law, court order, subpoena, or valid government request.
• Business transfers. If Cavinder is involved in a merger, acquisition, or asset sale, information may transfer to the successor entity.

How Long We Keep Your Information

We retain customer records as long as needed to service your account, comply with Indiana contractor record-keeping requirements, handle warranty claims, and meet tax and accounting obligations. Anonymous analytics data is typically retained per Google Analytics defaults.

Your Choices

• Opt out of marketing. You can unsubscribe from Cavinder email newsletters and appointment-reminder texts at any time.
• Request your data. You can ask us what information we hold about you, and request corrections or deletion where legally permitted.
• Opt out of analytics. You can install the Google Analytics opt-out browser add-on to prevent your data from being used by Google Analytics.
• Do Not Track. Our site does not respond to browser Do Not Track signals, but we do not serve targeted ads based on browsing behavior.

Children's Privacy

Our services are directed at homeowners and commercial customers, not children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information through our site, contact us and we will delete it.

Security

We use reasonable administrative, physical, and technical safeguards to protect personal information. No system is perfectly secure; please avoid sending sensitive information like Social Security numbers or full bank account details through email or web forms.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site after an update constitutes acceptance of the revised policy.

Contact Us

Questions about this privacy policy or your personal information:

Cavinder Plumbing, Heating and Cooling
13697 Brick Road
Granger, IN 46530
(574) 633-4557
Contact form